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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
259 Surveys

Legend Hill DR

Surveyed on Jun 03, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Very competent and pleasure to work with.”

Stependale DR

Surveyed on Jun 03, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie and his team have done a fantastic job on selling our home and helping us rent a temporary place while we shop for a new home. I give him the highest marks across the board and will not hesitate to recommend him to anyone whether they are buying or selling their home.”

Pavonia Creek CT

Surveyed on Jun 03, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We ve used Charlie a few times now and as always he was great. Very knowledgeable about the market and the area we were looking for. He really made the whole process easy for us. Would definitely suggest next time you need a realtor to work with Charlie. ”

Lake Grayson DR

Surveyed on May 15, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie Russo was extremely engaged, helpful and responsive throughout the entire planning, preparation, listing, sale and post-sale processes. Charlie even attended our Closing at the Title Company. We found his approach process to be methodical, comprehensive and ultimately effective since our house sold the first day it was listed. I would highly recommend Charlie Russo to anyone buying or selling a home. Brian Todd ”

Michener Falls LN

Surveyed on May 07, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Clear Mill LN

Surveyed on May 07, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Firecrest DR

Surveyed on May 03, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie Russo was Excellent ”

Misty Laurel CT

Surveyed on May 02, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie was a great realtor. He was on it. Everything done was timely and efficient from the first visit until the closing. I would rate him a 10. Mary Jane Martine”

Summerset WAY

Surveyed on Apr 25, 2024
Represented the Seller
3.50/5
Start FullStart FullStart FullStar HalfStar Empty
Competency
3/5
Knowledge
3/5
Communication
5/5
Experience
3/5

“Unfortunately, everything kind of fell apart for our transaction at the end. Our realtor seemed more interested in siding with the seller of the property when there was a dispute, instead of us the buyers . Also, our realtor had a tendency to downplay how much certain fixes to the property would cost. We received quotes ranging from 14K to 17k to remove a post our realtor thought would take 500 to remove. It would ve been nice to have a clearer picture of how much certain renovations would cost. ”

Towering Cypress DR

Surveyed on Apr 25, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Buying our first home was a very intimidating process but Charlie Russo was an exemplary real estate agent from start to finish. He went above and beyond to educate us on what to look for in a home. Whenever we had questions he was incredibly communicative and made the home buying process much smoother than we anticipated. ”

Avon Gate CT

Surveyed on Apr 24, 2024
Represented the Buyer
4.50/5
Start FullStart FullStart FullStart FullStar Half
Competency
4/5
Knowledge
5/5
Communication
4/5
Experience
5/5

“It was a joy to work with Charlie for our real estate requirements. He was very approachable and had attention on every detail. We look forward to working with him again in the future.”

Charlie Russo
Suneet, thank you for the supportive words. The attention to detail and ensuring my clients are the most informed during the transaction is a must for me and my process.

Summerset WAY

Surveyed on Apr 24, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie s persistence helped us get the house we wanted in a market where we easily could have missed it. My husband and I appreciated his tenacity and continued communication with the seller s agent. Charlie is a pleasure to work with.”

Charlie Russo
Pattie, I appreciate the kind words and my tenacity is only fueled by delivering the home and experience my client desire, especially here in Green Trails.

Shearn ST

Surveyed on Apr 22, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Meadowcroft DR

Surveyed on Mar 28, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Hannington DR

Surveyed on Mar 28, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Can t recommend highly enough, from start to finish excellent service ”

Overall Rating
4.99/5
Rate based on 259 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience